As a follow up, here is Sky support's reply to my problem:
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Thank you for contacting Sky Help Centre.
Then, a code will be sent to your phone via text, voice call, or our mobile app. Or, if you have a Security Key, you can insert it into your computer’s USB port. Keep sign-in simple. Google 2fa app on mac.
Mac - download the app; Sky Sports on Sky Go - click to open detail panel. Sky Cinema on Sky Go - click to open detail panel. Kids on Sky Go - click to open detail panel. FAQs: Sky Sports Box Office - app and website We've made some improvements so if you've used the Box Office app or site before, then you'll need to re-register your details. & My live BT Sport does not work independant of the TV. I have both BT & SKY Q & both worked on my Mac until Catalina arrived. Noted my Mac is not registered under Sky Go Devices & tried calling Sky but a recording voice said due to an unprecedented number of calls the wait will be long. Must be all their Apple Customers! (I still think it is the worst app I have ever used. You are supposed to be able to watch programs when away and have no wifi connection, however, as you need to sign-in to the app every time you open it on your Windows pc & need a wifi connection do do this, then is not possible to watch anything you have downloaded.
All I could advise is making sure you are using the Sky Sports TV app and not the old Sky Mobile App as they are different App's. Also the Mobile TV App is not avalible any more (since Sept 2011). I would suggest removing the App and re-installing it. If you are still having issues you would have to contact apple as this service is done by Apple not Sky, the service we offer is Sky Go.
As you can see, they are washing their hands of this as it is not paid to Sky but to Apple. I know all about the Sky Mobile TV app and this isn't what I am using. Getting desperate now. Any ideas of what I can do?
Aug 18, 2012 11:30 AM
Make sure that your devices are on and nearby
Check that your AirPlay-compatible devices are on. If your Apple TV is in Sleep mode and uses Ethernet, wake your Apple TV with the remote.
Make sure that your AirPlay-compatible device is near the device that you're trying to stream from. If you can't connect to an AirPlay device, try moving closer to it and try again.
To stream audio to multiple speakers with AirPlay 2, make sure that your speakers are compatible with AirPlay 2.
Check for updates
Make sure that all of your devices are compatible with AirPlay and have been updated to the latest software version. Learn how to check for updates on:
- HomePod*
- Smart TVs
Connect your devices to the same Wi-Fi network
- iPhone, iPad or iPod touch: Go to Settings > Wi-Fi. Also, make sure that Bluetooth has been turned on.
- Apple TV: Go to Settings > Network. If your Apple TV uses an Ethernet cable, check that the cable is plugged into the router that you use for Wi-Fi.
- Mac: Click in the menu bar.
- HomePod:* HomePod is using the same Wi-Fi network as the iOS device that it was set up with. If your iOS device is in range of HomePod and connected to a different Wi-Fi network, HomePod will display an alert in the Home app stating, 'Wi-Fi Network”. To connect HomePod to the same Wi-Fi network as your iOS device, open the Home app, press and hold HomePod, tap Settings and then tap 'Move HomePod to [Wi-Fi network]' at the top of the screen.
- Third-party AirPlay-compatible speakers and Smart TVs: Go to the manufacturer’s website to learn how to connect them to your Wi-Fi network.
Check your AirPlay settings
If you can’t AirPlay to an Apple TV or HomePod,* check the AirPlay settings for that device.
- On Apple TV, you may have restricted who can AirPlay.
- On HomePod,* you may have restricted speaker access.
- For AirPlay 2, you may need to invite others to control your home so that they can AirPlay to your devices.
If you're using a Mac or PC, you can't AirPlay to HomePod* if you select Only People Sharing This Home.
Still need help?
If you have another issue when using AirPlay, find out what to do.
And please do remember to enable USB debugging on your Android. Now, please freely download the trial version of program on your computer and follow the guide below to install Android Apps on Mac.Guide: Install Apps (APK Files) on Android/SD Card from MacOnce you download and install the TunesGo program, please launch it on your computer.Step 1 Connect Android to MacPlease plug the Android phone which you want to install Apps to in Mac using a USB cable. Mac sd card app.
If your music unexpectedly stops
If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app may be using your HomePod,* Apple TV or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task may cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to stream music manually instead.
If you see video but can't hear audio
If you can't hear audio when streaming video from your iOS device or Mac to your Apple TV, make sure that the volume has been turned up and isn't muted on both your iOS device and your television or receiver.
If you're streaming video from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.
Messages Not Working On Mac
If your content gets interrupted or your network is lagging
If you have a weak Wi-Fi signal or suffering interference from a nearby device, such as a microwave or baby monitor, try the following:
Volume On Mac Not Working
- Make sure that you use the recommended settings for your Wi-Fi router.
- Move or turn off any other devices that may cause interference.
- If you're trying to AirPlay to Apple TV, try connecting your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.
Your AirPlay connection may be interrupted if you lock your device, put it to sleep or switch to a different app.
If you're still not able to use AirPlay after trying these steps, contact Apple Support.
Sky Sports App Not Working On Macbook
*HomePod isn't available in all countries and regions.